Back Office Modernization in the Age of Digital Transformation

As companies continue to take advantage of digitalsoftware to remain competitive and improve the buyer journey, we’re starting to see an alarming trend that hurts legacy organizations in Jersey City who’ve been utilizing the same processes and software for decades.

When businesses begin the voyage toward Digital Transformation, they tend to focus on customer-facing departments like Marketing, Sales, and Customer Service and neglect the Back Office. While it’s vital to improve the customer experience and properly market your products and services, forgetting about specific areas that also help customers, merchants, partners, and staff can inhibit your capability to provide a smooth experience for all parties.

Our View

In our view, the Back Office is the foundation of your business. If your system creates inefficiencies, the yield of your entire company pays for it. For example, let’s say a company acquires a new client in minutes but requires a long time to onboard a new employee or vendor. That’s a problem because both your employees' talent and your partner’s products play a vital role in providing exemplary service to the customer. Therefore, if those elements are not operating accurately, your customer is ultimately who is disadvantaged. Your Front Office can only be as efficient as your Back Office, and both must be included in a strategic digital transformation.

The Digital Back Office

Connected Systems

Systems are unified in a logical way to facilitate the user experience for your staff, making it easier for knowledge workers to use more than one tool. By aligning systems so that they’re interacting with one another, knowledge workers can avoid duplicative work, make wiser choices, and prioritize more vital tasks.
Purpose Driven Processes

Doing it the way you’ve always done it is no longer a valid reason for dodging change in your organization protocols. This stubborn mentality is destructive to any digital transformation or modernization endeavor and should be challenged through education on creating job competence and change administration. Every task should have a designated objective, require the least amount of effort, and be aligned with this strategic initiative.
A Seamless Experience

It’s just as important for your employees, partners, and vendors to have a smooth user experience as it is for your customers. Eliminating inefficient jobs should be your first goal, particularly when hiring new employees. In the era of digital transformation, a tedious hiring process could threaten the well-being of your entire business.
Cloud, SaaS, Hybrid Transition

While Cloud and SaaS tools are increasing in utilization, companies are switching more and more to Cloud and Hybrid architectures and retiring legacy systems to remain under budget and dynamic.
Security Expectations

Your clients, staff, suppliers, and partners all assume you will have modernized security best practices implemented that minimize the chance of a breach. Knowledge is power in the this digital age and your business will be expected to protect it without diminishing the user experience.
Intelligent Decision-Making
Organizations should make data-based choices while employing Business Intelligence software that empower decision-making with a full view that uses multiple data sources and tools.
Task Automation

In the age146] of Intelligent Automation and Machine Learning, handling invoices or purchase orders should need little human intervention. Mundane jobs should be automated so that staff can concentrate on the most important jobs.